The First Great Western station in Reading succeeded in really winding me up again tonight. I arrived at the station in plenty of time for the train, and as I was expecting the train to be late (it was a Virgin Train), I was pleasantly surprised to find it being reported as on time.
It was reported as being on time right up till the scheduled departure time, then is was suddenly 20 minutes late.
How the hell, can you not know its running 20 minutes late until the departure time. The First Great Western station in Reading is particularly bad at this, and also at giving information regarding why a train is delayed or cancelled.
I can arrive at Reading in the morning to be greeted by a message saying “The 07:24 South West Trains service to London Waterloo has been Delayed/Cancelled”, and thats it!! however once you get to Wokingham, you get an explanation of why the train was delayed/cancelled.
Come on Reading Station, get your act together, we’ve all paid enough money for our tickets, we at lease deserve to be told that a train is 20 minutes late before it gets to the scheduled departure time. we also deserve to be told why a train has been delayed/cancelled, especially when that information is provided at the next stop!!!!!!!